Return & Exchange

Return & Exchange

What is your return and exchange policy?

We accept return or exchange only on unworn items* purchased exclusively from within 30 days from the date of purchases. Items that have been worn, used or altered will not be accepted for return or exchange. Items must be in its original packaging with labels not cut or items will be considered worn.

We do full credit refunds if you wish to return an item(s) for cash. All items are subject to a 20% restocking fee and this will be deducted from your refund.  Also we do not refund the original shipping and handling that you paid on the order. A refund will be given within 5 business days after we received your return item(s).

All return or exchange shipping and handling fees will be at your own cost and we are not responsible for any of these charges.

*For hygiene reasons, we do not accept any refund or exchange on panties

How do I return or exchange an item?

  1. Please email for the request. In the email, it would be great to let us know why you would want a refund or exchange.
  2. Ship the item back to us at:

Sunna Character
16th Floor, Flat B, Phase 2
Superluck Industrial Centre
57 Sha Tsui Road, Tsuen Wan

Hong Kong
(Tel: +852 2673 6602)